Privacy Policy

1. Introduction

Veracity Supply Chain Limited (“Veracity”, “we”, “us”, “our”) is a technology-driven logistics company headquartered in Ahmedabad, Gujarat, India. We provide container cargo movement, bulk cargo transportation, port and ICD connectivity, CFS integration, intercarting and fleet management services, supported by our own operations technology.

This Privacy Policy explains how we collect, use, share, store and protect personal data when you visit https://veracitysupplychainltd.com/ (the “Website”), request a quote, contact us, or deal with us as a customer, transporter, fleet partner or driver.

We process personal data in line with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the rules made under it, and other applicable Indian laws. By using the Website or submitting your information, you acknowledge this Policy. Where the law requires your consent, we will ask for it clearly and separately.

2. Who This Policy Covers

• Visitors to our Website
• Prospective and existing customers, including importers, exporters, manufacturers, port terminals, ICD and CFS operators, and their representatives
• Transporters and fleet owners attached to our network
• Drivers who use our allocation system or the Veracity Driver app
• Anyone who contacts our sales, operations or control-room teams

3. Information We Collect

3.1 Information you provide to us

When you submit the “Request a Quote” form or contact us, we collect:

• Your name, company name, email address and phone number
• Shipment details: service required, origin location, destination or corridor, cargo type, and approximate volume or frequency
• Any other information you include in messages, emails or calls to our operations team

3.2 Information collected automatically

When you browse the Website, we and our service providers may automatically collect:

• IP address, browser type and version, device and operating system
• Pages viewed, time spent, referring website and date and time of access
• Approximate location derived from your IP address
• Information gathered through cookies and similar technologies (see Section 6)

3.3 Operational data from our services and platforms

If you are a customer, transporter or driver, we also process the data needed to run shipments and operations, such as:

• Identity and contact details of drivers and fleet owners, driving licence and vehicle registration details, and onboarding and compliance records
• Indent, trip and duty-hour records, rostering data, and earnings summaries
• Live trip status, ETA and location data during active duty (see Section 4)
• Shipment documents, proof of delivery (POD) uploads, container and consignment details, and consignee contact details

3.4 Sensitive information and children

The Website is not designed to collect sensitive personal data, and we ask that you do not submit it through the contact forms. The Website is not directed at children, and we do not knowingly collect personal data of anyone under 18 through it.

4. Our Products and Platforms

Our operations are supported by in-house technology, including the Driver Indent Automatic Allocation System and the Veracity Driver’s App. These platforms are used by our operations teams, customers and drivers, and they process data differently from the public Website.

• Allocation system: assigns indents to drivers by ranking factors such as availability, proximity, duty hours and compliance. For this we process driver availability, location, duty-hour and compliance data.
• Driver’s App: lets drivers receive, accept and complete indents, share live status, upload documents and PODs, and view duty hours and earnings. Location and device data are used while a driver is on duty to allocate work, show ETAs, monitor SLAs and support safety and security. [Confirm: location is not collected when the driver is off duty.]
• Dashboards and SLA reporting: customers may receive live operational dashboards and SLA reports that show trip, vehicle and driver information relevant to their shipments.

Where an app or platform shows its own in-app notice or permission request, that notice applies together with this Policy.

5. How We Use Your Information

We use personal data to:

• Respond to quote requests and enquiries, assess SLA feasibility for your corridor, confirm fleet availability and prepare proposals
• Provide, manage and improve our logistics services, including allocation, tracking, rostering, documentation, invoicing and SLA reporting
• Onboard, verify and manage drivers, transporters and fleet partners, and process payments and earnings
• Communicate with you about services, operational updates, support and contract matters
• Send updates, insights or promotional material, but only where you have agreed or the law allows
• Keep the Website and our systems secure, and detect and prevent fraud, misuse and unauthorised access
• Analyse Website usage and improve content and performance
• Meet legal, customs, bonded-transport, tax, accounting and regulatory obligations, and establish or defend legal claims

We process personal data on the basis of your consent, or for the other “legitimate uses” permitted by the DPDP Act, such as responding to information you have voluntarily provided for a specific purpose, performing our obligations, and complying with the law.

6. Cookies and Similar Technologies

The Website uses cookies and similar technologies to make it work, remember your preferences and understand how it is used. These fall into three groups:

• Essential cookies: needed for the Website to load and function securely
• Performance and analytics cookies: help us understand visits and improve the Website [list analytics tools in use, e.g. Google Analytics, or delete this line]
• Functionality cookies: remember your choices and settings

The Website also loads fonts from Google Fonts, which can involve your IP address being sent to Google. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the Website work.

7. How We Share Information

We do not sell your personal data. We share it only as needed and with appropriate safeguards:

• Service providers: hosting, cloud, IT, email, analytics, communication, mapping and telematics providers acting on our instructions
• Operational partners: transporters, fleet partners, drivers, ports, terminals, ICDs, CFS operators, shipping lines and customs or bonded-transport authorities, to the extent needed to move your cargo
• Customers: shipment, vehicle and driver information shared with the customer whose cargo is being moved, for tracking, compliance and SLA reporting
• Affiliates and advisers: group companies and professional advisers such as auditors and legal counsel, under confidentiality obligations
• Authorities: government bodies, regulators, courts and law-enforcement agencies where required by law or to protect rights and safety
• Business transfers: a prospective or actual buyer or successor in a merger, restructuring or sale of business

8. Transfers Outside India

Some of our service providers may store or process data on servers outside India. Where this happens, we do so in line with the DPDP Act, which permits such transfers except to countries the Government of India may restrict, and we use contractual and technical safeguards to protect your data.

9. Data Retention

We keep personal data only for as long as needed for the purposes in this Policy or as required by law:

• Quote enquiries that do not lead to a contract are kept for a reasonable period, typically up to [24] months
• Contract, shipment, invoicing, driver and compliance records are kept for the periods required by tax, accounting, customs, transport and other applicable laws
• Website log and analytics data are kept for a limited period

When data is no longer needed, we erase or anonymise it.

10. Security

We apply reasonable security safeguards appropriate to the data we handle, such as encrypted connections (HTTPS), role-based access controls, access logging and monitoring, and confidentiality obligations for staff and vendors. No system is completely secure. If a personal data breach occurs, we will notify the Data Protection Board of India and affected individuals as required by law.

11. Your Rights

Under the DPDP Act, you may:

• Access: request a summary of the personal data we process about you and the processing activities, and the identities of those we have shared it with
• Correction and updating: ask us to correct inaccurate or misleading data, complete incomplete data, or update it
• Erasure: ask us to erase your personal data when it is no longer needed for the purpose it was collected, unless the law requires us to keep it
• Withdraw consent: withdraw consent at any time, as easily as it was given. This does not affect processing already done, and some services may not be available afterwards
• Grievance redressal: raise a complaint with us about how your data is handled
• Nominate: nominate another person to exercise your rights if you die or become unable to do so

To exercise these rights, write to us using the details in Section 14. We may need to verify your identity first, and we will respond within the timelines prescribed by law. If you are not satisfied with our response, you may approach the Data Protection Board of India.

You are also expected to provide accurate information, not impersonate another person, and not make false or frivolous complaints.

12. Third-Party Links

The Website may link to third-party websites, including client, port, regulatory or social media sites. We do not control them and are not responsible for their privacy practices. Please read their policies before sharing information.

13. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above shows the latest version, and material changes will be highlighted on the Website. Continued use of the Website after an update means you accept the revised Policy.

14. Contact Us and Grievance Officer

For questions, requests or complaints about this Policy or your personal data:

We aim to acknowledge your request promptly and resolve it within the timelines required by law.